Help & FAQs

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Frequently Asked Questions

Hello and thank you for your interest. SunCulture deals in RainMaker solar pumps, drip irrigation systems, lights, as well as 32" LED TVs powered by ClimateSmart. Kindly visit https://www.sunculture.com/shop/. For more information, you can reach us by calling our toll free number 0800 721 042 or emailing us at [email protected]
Hello, under normal usage, your battery will require service once every 5 years. Thank you.
Is a smart battery that gives you real-time weather based recommendation for Irrigation Via SMS e.g. Dry run protection with SMS alert, Weather based irrigation SMS alert, Battery health optimization using LVD, remote monitoring and predictive maintenance.
444Wh 29.6V 15Ah Lithium Max output power = 500W
Yes. You can also connect a receiver box from your preferred provider (Dstv, Zuku, etc.)
Yes, we do. The RainMaker2C has a maximum flow rate of 3,000 L/H and is designed for water sources no deeper than 30ft. For deep wells, we recommend the RM2S, which is a positive displacement helical screw pump. For more details, call us at our toll free number 0800 721 042 . Thank you!
Yes, the system detects when the Well runs dry and sends an SMS alert
Hello, that's too far. We recommend you dig a well within your compound as the pump shouldn't pump more than 200meters without losing efficiency. Thank you.
Hello, for direct drip you must already have RainMaker2 with ClimateSmart Battery and have no arrears on your account.
We currently do not have an office in Mombasa but we can organize delivery and installation at NO EXTRA COST. You can reach us on our toll free number 0800 721 042 between 9 am and 5 pm Monday-Friday or email us at [email protected] and we shall assist. Thank you!
Solar energy charges the battery, the battery powers the pump and mobile charging, lights, and TV
Rainmaker is the name for our solar water pump that enables you to pump water from your Well, river or borehole to your Raised tank using Power of the Sun. For more information, kindly call us on our toll free number 0800 721 042 between 9 am and 5 pm Monday-Friday or email us at [email protected] and we shall assist. Thank you!
Some of the benefits include; pumping water just by connecting the pump to the charged Climatesmart battery for domestic and farm purposes, lighting your house, charging your phone by using solar energy. You also cut on operational and maintenance costs. Thank you!
If the fridge runs on 12/24V DC, yes. However, we do not sell or certify fridges at this time. Thank you
A three year warranty on the systems is included with free parts and labour. The lifespan of the equipment is 25 years for the solar panel, 10 years for the pump, 5 years for the battery. The lithium battery cells can be serviced after 5 years at a cost of Kshs. 10,000 only. The pump can be replaced at a cost of Kshs. 17,500 after 10 years. The solar can be replaced at a cost of Kshs. 15,000 after a period of 25 years.
Our pumps works even in murky waters. For RM2 we have designed a tube to lower the sediments that might otherwise block the filtration system.
Thank you for your interest in our solar pumping system! The SP-300 solar pumping system includes solar panels, a security mounting system, control panel, the submersible pump, two sensors in the tank and your water source, and all the cables needed. The entire system starts from KES 159,000 and can water up to 2.5 acres. The pump has a maximum head of 70 meters and can pump up to 12,500 liters per day. 
Hello, our Main office is located at 236. Owashika Rd. Lavington, Nairobi. Karibu Sana! https://https://goo.gl/maps/Jii1RSub2xT6DFjq6

However, we also have offices in Eldoret, Nakuru, Mutithi-Kirinyaga, Mitunguu-Meru, Machakos, and Thika. 

Kindly call us on our toll free number 0800 721 042 between 9 am and 5 pm Monday-Friday or email us at [email protected] and we shall assist. Thank you!
Thank you for your interest! All of our irrigation kits include: long-life irrigation tape, PE layflat pipe, a filtration system, and all the necessary connectors, valves and fittings for your shamba. One standard acre of our drip irrigation starts from KES 89,000, and one standard acre of our exclusive Mist irrigation starts from KES 39,000.
Hello, we have bigger capacity pumps that can work well with your water source. Kindly send us your contact details and we shall assist.Thank you.
Hello, we have escalated the issue to our aftersales team who will get in touch with you to understand the problem further. You can also send an email to [email protected] for us to resolve the issue quickly if it persists. Thank you!
Hello, kindly call us on our toll free number 0800 721 042 between 9 am and 5 pm Monday-Friday or email us at [email protected] and we shall assist. Thank you!
Sustainable, reliable & affordable solar irrigation systems, Download Our Brochure !
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